This policy explains how we collect, use, and protect your personal data when you interact with our platform.
We collect and process your information to enhance your user experience. By using our services, you agree to the data processing practices described here. Any undefined terms have the meanings assigned in our Terms of Use.
We collect different types of data to improve functionality, optimise performance, and deliver the best possible user experience.
Personal Data
We may request personal information, including but not limited to:
Email address
Phone number
Cookies and usage data
We track how users interact with our platform ("Usage Data"). This may include IP addresses, browser type, pages visited, session duration, timestamps, device identifiers, and diagnostic data.
We use cookies and other tracking tools to analyse user behaviour and store relevant data. Cookies are small files saved to your device that may contain anonymous identifiers. We also use scripts, tags, and beacons to analyse trends and improve our services.
Users can configure their browser settings to reject cookies or be notified when cookies are used. Please note that disabling cookies may limit certain functionalities of the website. For more information, refer to our Cookie Usage Guide.
- Session Cookies: Essential for basic platform features.
- Preference Cookies: Save your settings and choices.
- Security Cookies: Enhance protection for users and services.
We process collected data for the following purposes:
- Managing and improving platform functionality
- Sending updates and service notifications
- Providing interactive platform features
- Customer service and support
- Enhancing security and user experience
- Monitoring activity and analysing trends
- Detecting and resolving technical issues
Your data may be stored on servers outside the UK, where data protection laws may differ. By using our services, you consent to such transfers. We implement necessary security measures to ensure safe data handling in accordance with this policy.
We may share your data under certain conditions, including:
- Compliance with legal obligations
- Protection of platform rights, property, and integrity
- Investigation of fraudulent or harmful activities
- Ensuring safety of users and the public
- Mitigating or preventing legal risks
We implement industry-standard security practices to safeguard your information. However, no method of data transmission or storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.